What Hamilton Drivers Say About Faultless Cars NZ After a Not-At-Fault Accident

When your car is off the road after a not at fault car accident, you need a provider you can trust fast. Here is what NZ drivers who have used Faultless Cars NZ say about the experience — and what sets our service apart from what the insurers offer.

Why Drivers Call Us First After A Not At Fault Car Accident in NZ

The most common thing we hear from new clients is that they had no idea they were entitled to choose their own replacement vehicle provider. Most had assumed they had to accept whatever their insurer arranged. They didn't.

Under NZ law, you have the right to be placed back in the same position you were in before the accident. That includes the right to choose your own not at fault car hire provider. Faultless Cars NZ exists specifically to make sure you exercise that right — and get a like-for-like vehicle, not the basic economy car the insurer would prefer to give you.

What Our Clients Tell Us

The process is simpler than expected. The feedback we receive most consistently is surprise at how straightforward it is. Clients expect paperwork, delays, and chasing. Instead, they make one call, answer a few eligibility questions, and have a vehicle at their door — typically within 24 hours.

They never paid a cent. This is the part most clients can't quite believe until it happens. We invoice the at-fault driver's insurer directly at our standard commercial rate. Our clients are never a party to that transaction. The bill goes to the insurer. Not to them. Not now. Not ever.

Communication throughout. One of the biggest frustrations after a crash is not knowing what is happening with your vehicle. We stay in contact with your repairer and keep you updated so you are never left wondering.

The vehicle matched what they drove. Clients who drove SUVs got SUVs. Clients who drove utes got utes. Nobody received a small hatchback and was told to make do.

How the Process Works

1. Call us first — 0800 387 607. One call. We take it from here.

2. Eligibility confirmed in minutes. We establish the accident wasn't your fault and that the other driver is identified.

3. We coordinate with both insurers. No paperwork for you to chase.

4. Your replacement vehicle is delivered to your door. Typically within 24 hours anywhere in Hamilton or the wider Waikato.

5. Drive as normal. We stay in contact with your repairer.

6. We collect the vehicle when your car is ready. Hand the keys back at the repairer and you're done.

Check Your Eligibility Now

If you've been in an accident in NZ that wasn't your fault, call 0800 387 607 or visit faultlesscars.co.nz/eligibilitycheck. We'll tell you if you qualify in 60 seconds.