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0800 387 607
Faultless Cars NZ
What Is Not At Fault Car Hire?
If someone else caused your crash, you're not stuck waiting or paying. Under New Zealand law, you're entitled to a similar vehicle while yours is off the road - at no cost to you. This is called Not At Fault Car Hire or Accident Replacement Vehicles.
At Faultless Cars NZ, we deliver a clean, like-for-like car and handle the insurer on your behalf all behind the scenes. No stress. No upfront payment. Just keys and clarity.
Who Pays?
When you're not at fault, the other driver's insurer is responsible for your loss. That includes your temporary transport. We confirm the accident details with both insurers and if your eligible, we will invoice them directly meaning that there is no cost to you for the loan car.
Not sure if you qualify? Check now or call us on 0800 387 607
How It Works
STEP 1
Call 0800 387 607 or apply online - Our helpful team will guide you through it in under 5 minutes.
STEP 2
We'll handle the insurer side and confirm you're eligible - no paperwork stress, no follow-ups from you.
STEP 3
We'll drop a clean, like-for-like car to your home, workplace or repairer within 24 hours of approval.
STEP 4
When your vehicles fixed or you've been paid for a total loss, just hand ours back - simple as that.
Why Kiwis Choose Faultless Cars for Not At Fault Car Hire
Feature
Vehicle Delivery
Fleet Quality
Admin & Paperwork
Faultless Cars NZ
Once liability is confirmed, we deliver your replacement vehicle fast - often the same day - at a time that works for you.
2018+ low-mileage vehicles with like-for-like options a regularly refreshed fleet.
We handle everything, working with your repairer and insurer so you're never left guessing.
Other Providers
2-3 business days, depending on their schedule.
Often slightly older vehicles or vehicles with high mileage.
Your often left chasing them for updates to see where things are at.
With Faultless Cars NZ, you're back on the road without waiting, guessing, or paying.
A comfortable mid-size sedan ideal for commuters and tradies alike. Smooth to drive, roomy boot space, and perfect for everyday use when your vehicles off the road.
A compact SUV thats big on comfort and flexibility. Great for families and solo drivers needing extra space, with elevated driving height and solid fuel economy.
A reliable and practical SUV that fits your lifestyle - from kindy drop-offs to getting to work ontime. Safe, clean, and ready for whatever your day throws at you.
Our Most Popular Replacement Vehicles
Frequently Asked Questions
What does like-for-like mean?
It means we'll match you with a vehicle similar to the one you normally drive - whether that's a sedan, SUV or hatch. No tiny downgrade cars here. To see more of our fleet options, click here.
Who qualifies for a free replacement car?
If the accident wasn't your fault and the other driver's insurer accepts liability, you're eligible for a free, like-for-like replacement vehicle - no cost to you. Check your eligibility to see if you qualify.