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Nissan Qashqai No Fault Loan Car provided by Faultless Cars NZ

Accident Emergency? We're Here 24/7

Call 0800 387 607 or message for instant help
Faultless Cars NZ Nissan Qashqai available as an accident replacement vehicle for those involved in a not at fault accident

Fastest Help

Call anytime - real Kiwis, no call centres.

​Non-Urgent Help

We will reply as soon as possible, often within 2 hours. 

Visit Us

We serve all suburbs of Auckland, Waikato, and the Bay of Plenty - from Mt Maunganui to Manurewa. 

Emergency FAQ's

What info do I need before calling?

Just the basics:

  • Your name and contact number

  • Where and when the accident happened

  • The other drivers details (if you have them)

​We will take care of the rest. If you would like to know more about our four step process click here.

What if the accident happened at night or on the weekend?

No worries - we operate 24/7 for urgent cases. You can call us anytime on 0800 387 607 and we'll arrange help, even after hours. We know accidents don't stick to business hours! Click here to find out more about how our process works.

Can you help me if the insurer denies liability?

If an insurer denies liability, there is usually a valid reason why. Give us a call and we are happy to discuss your claim with ouy all the insurance jargon if that helps. Read more about how we handle claims here: Streamlining the claim process

Will I need to pay anything upfront?

Not if you're not at fault. We handle the costs with the at-fault insurer. You just pay for fuel, tolls, and any fines - the same as your own car. No hidden fees. Click here to understand more about our fees and charges.

Can I get help if I am not insured?

Yes. Your insurance status doesn't affect your right to an accident replacement vehicle if you're not at fault. As long as the other driver is insured and clearly at fault, we can still provide you with a loan car and recover the costs from their insurer - no upfront payment required. If the at-fault isn't insured, we'll assess your situation and may still be able to help. You can check your eligibility using our easy eligibility checker or just give us a call and we'll talk you through it.

Not ready to call? Check out our articles and guides. 
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