_edited.png)
0800 387 607
Faultless Cars NZ
NZ Accident Hire FAQ: Your Questions Answered Fast
Not your fault? Know your rights, who pays, how it works, and what to expect - in plain Kiwi English.
People Also Ask (Common Google Questions)
How fast can I get an accident replacement vehicle in Auckland or Waikato?
We often deliver same day. Most clients are back behind the wheel within 24 hours - sometimes within hours of your first call, depending on location and fault confirmation. To make things easy, we have a clear map of our coverage areas which can be found here: https://faultlesscars.co.nz/coverage-areas. If you are outside of these areas, please contact us as we may still be able to assist.
What is demurrage and how does it apply in NZ car accidents?
Demurrage refers to compensation for lost vehicle use. In NZ, if you're not at fault, the other party must cover the cost of a like-for-like rental while your car is off the road. To find out more about how our services work, please follow this link: https://faultlesscars.co.nz/not-at-fault-accident-replacement
Do I need to pay for a loan car if the accident wasn't my fault?
No. If you're eligible, we reciver all costs from the at-fault party's insurer. You just cover petrol, tolls, and any fines - just like your own vehicle. You can read more around potential charges in our blog post about understanding rental charges, coverage and potential costs here: https://faultlesscars.co.nz/post/understanding-rental-charges-coverage-and-potential-extra-costs-explained
How do I get a replacement car while mine is being repaired?
Just contact us! We confirm fault with insurers, deliver your loan car to home or work, and handle the paperwork. You stay mobile - no waiting, no upfront costs, and no stress. You can easily find our contact details on our contact us page or by clicking here: http://www.faultlesscars.co.nz/contact
What are my rights if I'm not at fault in a car crash?
You're legally entitled to be put back in the same position you were before the accident. That includes access to a similar loan car and recovery of costs like vehicle downtime - known as demurrage. To find out more about our easy 4 step process and how we work, please click here: https://faultlesscars.co.nz/how-it-works
Can I get a free rental car after an accident in NZ?
Yes - if you weren't at fault. Under NZ law, the at-fault party's insurer must cover your transport loss. We'll deliver a clean, like-for-like vehicle and bill the insurer directly - no cost to you. We explain more about our service in our blog post, Maximising Entitlements - Not at fault car replacement service, which you can find here: https://faultlesscars.co.nz/post/maximizing-entitlements-not-at-fault-car-replacement-service-in-nz